Shipping Policy

Effective Date: September 8, 2026 Last Updated: September 9, 2026

This Shipping Policy explains how Apex lé Maison processes, ships, and delivers orders placed through our website.

1. Processing Time

Orders are typically processed within 3–5 business days of purchase. Because many of our pieces are produced in limited runs, processing times may occasionally be longer during high-demand releases — we'll note this at checkout or in your order confirmation if it applies.

Orders are not processed, shipped, or delivered on weekends or holidays.

2. Shipping Methods & Rates

We offer the following shipping options:

Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days domestic, 7–14 business days international	Calculated at checkout
Expedited Shipping	2–3 business days domestic, 3–7 business days international	Calculated at checkout

Shipping costs are calculated at checkout based on your order size, weight, and destination.

3. International Shipping

We currently ship to a select group of countries, including the United States, Canada, and parts of Europe and Asia. The full list of countries we ship to is shown at checkout.

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Apex lé Maison has no control over these fees and cannot predict their amount.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update after you receive this email.

5. Delays

Shipping timeframes are estimates and are not guaranteed. Apex lé Maison is not responsible for delays caused by the carrier, customs processing, weather, or other circumstances outside our control.

6. Lost or Stolen Packages

Apex lé Maison is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your order, please contact the carrier directly first, then reach out to us at sales@apexlemaison.com and we'll do what we can to help.

7. Incorrect Shipping Information

Please double-check your shipping address before completing your order. Apex lé Maison is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away — we cannot guarantee changes once an order has entered processing.

8. Contact

Questions about a shipment can be sent to: Apex lé Maison Email: sales@apexlemaison.com